At ZeaCloud, our mission is to provide enterprise-class service at small business prices. First and foremost, that means keeping your website up and running at all times. Our team of skilled Support Technicians is also available 24x7x365 to assist you if you need help connecting to your website/ server/business application, configuring your account, or if you think there might be an issue with the performance or availability of your workload. In order to remain immediately available for customers with urgent issues, we ask that customers consult our extensive on-line documentation for “how to” questions before calling our operations hotline.

While we do our best to solve any problem – there are certain issues that are beyond our scope of support. For example, if you need help debugging source code for an application you are developing–while we would love to help you–we are not software developers. We can, however, help to confirm whether all of our systems (e.g. databases, network, web servers, etc.) are functioning normally to help you isolate the problem. It’s also not possible for us to be fluent in every web application or client-side publishing program (there are just too many of them), but we can help with basic configuration settings (e.g. Deployment of a new Virtual Instance in your account or deploying a Database Instance on your Virtual Instance etc.) for any application you might be installing.